Delivery + Returns
At Truby Innovations LLC, we’re proud to offer a patented, reusable, antimicrobial-lined device that helps keep you protected at the pump — no mess, no germs, no hassle. Whether you’re left-handed or right-handed, our universal fit makes it easy for anyone to refuel safely. And when it comes to delivery and returns, we’ve made sure that’s just as convenient.
Shipping & Delivery
We know you’re excited to start using your Gas Glove — and we’re just as excited to get it to you.
Processing Time:
All orders are processed within 72 hours (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package every step of the way.
Shipping Options:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–3 business days
- Free Standard Shipping on all orders over $50
Please note: If your order includes multiple items, they may be shipped separately depending on stock availability. We do this to ensure you receive everything as quickly as possible.
Changing Your Shipping Address
Need to make a quick update? No problem.
If your order hasn’t shipped yet, just email us at infogasglove@gmail.com with your updated address and we’ll take care of it.
Already shipped? You can still try redirecting your order through the tracking link in your shipping confirmation email.
⚠️ We can’t retrieve or redirect packages already delivered to an incorrect address, so be sure to double-check your shipping details before submitting your order.
Lost or Delayed Orders
If your order hasn’t arrived within the expected delivery window, first check the tracking link provided in your email for any courier updates.
If it’s been more than 20 days since your order was shipped and still no sign of it, please reach out to us at infogasglove@gmail.com and we’ll start an investigation with the shipping carrier.
Returns & Refunds
We want you to love your Gas Glove. If you don’t, we offer free returns within 30 days of receiving your order.
To be eligible for a return:
- Your item must be sent back within 30 days of delivery.
- The product must not be marked “Final Sale” or “Non-Returnable” at checkout unless it’s faulty.
- The item must be in its original packaging and in new condition.
- A photo must be submitted before shipping so we can confirm the condition.
Returning part of a bundle? Your refund will reflect the difference in current sale prices, as bundle pricing no longer applies if a part is returned.
Example:
You purchased the Gas Glove Duo for $49.99.
If you return one item and the current price of a single Gas Glove is $29.99, your refund will be:
$49.99 – $29.99 = $20
Your final refund amount will be confirmed at the time of your request.
To start a return, email us at infogasglove@gmail.com with your order number and reason for return.
Damaged or Faulty Items
We stand by the quality of our product. If your order arrives damaged or defective, send us a message with a photo and your order details. We’ll make it right.
Need Help?
Our support team is here for you!
📧 infogasglove@gmail.com
We aim to reply within 24 hours.
